VisitScotland provides face-to-face
information provision and inspiration to visitors through a
Scotland-wide network of iCentres (previously known as
VisitScotland Information Centres), some of which are open all year
Our knowledgeable and passionate staff provide
a personalised service to visitors, offering authenticity in a way
that the web can’t, making their visit even more memorable and
helping them to experience all the local area and surrounding
regions have to offer.
Our iCentres also offer information and
inspiration in the form of leaflets and literature on things to see
and do locally. Many of the iCentres offer free Wi-Fi is
available and some also offer touch-point computers to browse our
website – visitscotland.com. Visitors can also get help with
accommodation reservations, book tours, entrance passes to visitor
attractions and buy tickets for public transport services operated
by CalMac, CityLink and National Express.
We are constantly reviewing our iCentre
network in line with customer demands and trends to ensure our
properties are used to their full potential, are located where
there is visitor demand and effectively benefit the local economy.
In 2015, the network welcomed over 3 million visitors through the
door but information and customer experience doesn’t just sit at
the door of an iCentre – it comes from a wide range of people
and places, from mobile apps to personal recommendations.
Find out about the other channels we use to
provide information to visitors and enhance their customer