Accessible Tourism


Accessible Tourism or Inclusive Tourism, as it's also known as, is the term used to describe tourism that serves the needs of a full range of consumers.  The Inclusive Tourism market not only encompasses people with permanent physical disabilities, but also families with young children and senior travellers.


The market has grown significantly over the last few years, with many businesses who cater for this market seeing higher occupancy rates and development of a loyal customer base who keep returning.



Practical tools to help you provide an inclusive tourism experience:


 A guide for event organisers Description

Inclusive and Accessible Events Guide
PDF document Inclusive and Accessible Events Guide - 16.8 mb

Our Inclusive and Accessible Events Guide can help anyone involved in organising events, regardless of the size, nature or location to create a fully accessible event.


The guide offers event organisers practical advice, hints and tips on:


  • Key things to consider when planning your event
  • Providing advice on getting to the venue
  • Parking provision
  • Accessibility of the event venue and what things to consider
  • How to make sure the event programme is accessible
  • Communications - making your marketing and information provision as accessible as possible


Easy does it Guide Description

Easy Does it guide  

PDF document  Easy does it - 109mb  (updated June 2016)


Take a look at our AdviceLink guide packed with simple low-cost changes to benefit you and your visitors:


  • Attracting visitors - what to consider
  • Making the booking process easier
  • Taking the stress out of travel
  • Making access easy
  • Using feedback to learn more 


Online training course Description


Accessible Tourism Training



A free online Accessible Tourism training course is available, designed for managers and frontline staff of tourist accommodation, attractions, eating and drinking establishments.


The programme features a series of short videos and podcasts to help illustrate learning points. There are five modules, covering all aspects of Accessible Tourism. The training should take approx. 90 minutes to complete and can be done at your own pace over several days or weeks. Once you complete the course successfully you will be awarded an Accessible Tourism Training Certificate, which you can print out and keep.


Why not start your training today.


Access Statement Tool Builder Description
Access Statement Tool

An access statement is a detailed description of your business facilities and services, as well as information about the surrounding area and travel advice.

For inspiration, have a look at the access statements that have been developed by Crathie Opportunity Holidays.


You can create your own access statement using our access statement tool.


Take the lead Booklet Description
 Front cover of the Take the Lead guide


PDF document Take the lead - 440 kb

There are around 7,000 assistance dog users in the UK, supporting people with visual impairments, people with physical disabilities, deaf and hard of hearing people and people with hidden disabilities.


Assistance dogs are not pets but highly trained animals that act as aids to disabled people, enabling them to function independently.


Welcoming an assistance dog onto your premises does not only make good business sense it is in line with your legal obligations.


Published in partnership with the Equality and Human Rights Commission and VisitEngland, our Take the lead booklet explains what your legal duties are to assistance dog owners under the Equality Act 2010.


It also answers your specific questions from allowing assistance dogs into food preparation areas to charging extra to cover additional cleaning costs.


Case studies


Eildon Holiday Cottages and Easter Kincaple Bed and Breakfast have opened their doors to guests with mobility needs and have seen positive results.

Read on and be inspired to seize the opportunities that a new business market could offer you:

PDF document Eildon Holiday Cottages - size 229kb

PDF document Easter Kincaple - size 240kb

PDF document 'A park for all', Cairngorms National Park - size 1283kb

PDF document Good practice, Elaine Hamilton - size 411kb


VisitScotland held an Accessible Tourism Conference in March 2013 to explore the opportunities of working with the accessible market. The conference slides are available to download.

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