Visitor Attractions

 

Visitor Attraction Quality Assurance Grading Scheme

The VisitScotland Quality Assurance Grading Scheme for Visitor Attractions has been developed with three primary objectives:

  • To provide visitors with the means to easily identify the quality of the overall visitor experience offered by operators.
  • To help attraction operators market themselves more effectively by providing an official independent endorsement of their Visitor Attraction and provide a business tool which supports achievement of excellence in customer service, hospitality and quality.
  • To encourage and support improvements in standards throughout the industry.

The scheme is available for all types of Visitor Attractions, Activity Providers, Activity Centres, Arts Venues and Tour Operators that offer a visitor experience.

 

Below you will find guidance notes on award bands and scoring and details of what is assessed during the Quality Assurance visit.

 

Guidance Notes for Visitor Attractions

All Visitor Attractions that offer a visitor experience, this includes museums, castles, historic attractions, wildlife experiences, gardens, distilleries etc.

 

PDF download image   Guidance notes for Visitor Attractions - size 2.92mb

 
Guidance Notes for Activity Centres

Centre based activities, e.g. swimming pool, paintball, karting, horse-riding etc. 

 

PDF download image  Guidance notes for Activity Centres - size 3.27mb

 

Guidance Notes for Activity Providers

Adventure activities and extreme sports, e.g. kayaking, bungee jumping, mountaineering, ice climbing etc.

 

PDF download image  Guidance notes for Activity Providers - size 2.76mb

 

Guidance Notes for Tour Operators

Walking tours, city centre tours, wildlife tours, bus tours for varying durations of trip.

 

PDF download image  Guidance notes for Tour Operators - size 1.78mb

 

Guidance Notes for Arts Venues

Theatre, arts centres and performance venues.

 

Guidance notes are under review and will be available shortly. Please refer to the core guidance notes for Visitor Attractions.

 

Guidance Notes for Tourist Shops

All operators that provide a dedicated retail experience for visitors, e.g. garden centres, shopping centres, dedicated tourist shops etc.

 

Guidance notes are under review and will be available shortly. Please refer to the core guidance notes for Visitor Attractions.

 

 

Taste Our Best

Taste Our Best is VisitScotland's Quality Assurance food and drink scheme. In addition to recognising and raising quality standards, the scheme has been designed to stimulate the use and promotion of Scottish produce.

Visitor Attractions are eligible for the award and membership is free.

 

PDF document Taste Our Best criteria and guidance notes for visitor attractions - size 298kb

 

For further advice on how to promote the provenance of your food offer to help you achieve Taste Our Best see our Promoting Provenance guide:


PDF document Promoting Provenance - Visitor Attraction - size 2mb

 


 

Sustainability Assessment

According to our latest research over 94% of quality assured tourism businesses in Scotland are already implementing sustainability activity with most focusing on:

  • Promotion of natural and cultural heritage
  • Energy efficiency
  • Waste management

Attractions and Activity venue providers are required to implement at least 11 out of (up to) 38 sustainability actions which are reviewed to achieve the minimum standards for Quality Assurance.

 

PDF document Sustainability Actions for Visitor Attractions - size 236kb

 


 

Welcome Schemes

A range of Welcome Schemes has been developed by VisitScotland to complement our Quality Assurance Scheme. VisitScotland's Welcome Schemes recognise the efforts of quality assured businesses to cater for the needs of visitors with specific interests. Assessment is based on the provision of facilities and services and recognises efforts made by operators to provide for visitors.

 

View the Welcome Scheme criteria documents and application form.

 


 

Digital Review

A Digital Review is available free of charge to businesses that are part of our Quality Assurance scheme. A Digital Review is carried out by your VisitScotland Industry Relationship Manager and provides an overview of your website and, where possible, your website users with feedback about possible improvements and changes.

PDF document Digital Review - size 124kb

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