Mystery Visits can help ensure that your customer service is
always at its best.
VisitScotland offers a bespoke Mystery Visit, or programme of
Mystery Visits, that measures your business's standard of
customer care and provides a benchmark for service.
Our expert assessors will work with you to ensure your
visit is totally bespoke, taking account of your specific needs.
After the visit you will be provided with valuable, detailed and
objective feedback (written and verbal) which can:
- Provide a measure of your service and customer care
- Assess how well you are meeting your corporate standards
- Be used to develop staff training, operational processes or as
a motivational tool
What businesses have said about this service:
"Here at Radisson Blu Glasgow, the VisitScotland
Mystery Visit programme has helped reinforce our ‘Yes I Can’ ethos
and our focus on consistency of service for all guests.
The programme has generated great buy-in
from the team”
“I have been delighted with the Mystery Visit service as
it has enabled us to achieve consistency and to
enhance the attention to detail and personal service offered to our
guests at the Old Course Hotel, Golf Resort & Spa.
Through a regular Mystery Visit programme and direct feedback
through both the report and the face-to-face meeting we have had
detailed observations on all aspects of our operations from both
the quality of product and service standpoints.”
“VisitScotland’s Mystery Visit scheme is ideal
for Edinburgh Bus Tours. The scheme is flexible, allowing us to
approach each visit with a new brief, if required. The visit is
followed up by a call which is backed up with a comprehensive
Five star for service and value for
money, and we never known when they’re amongst us!"
What does it cost?
|Hotel (1 night stay)
||Golf Course (must be attached to a
|Hotel (2 night stay)
|Spa (must be attached to a
Full price list available in the how to join our Quality Assurance scheme section
How to arrange a Mystery Visit
If you would like to arrange a Mystery Visit or find out more
fill out a new enquiry form, or if you are an existing
customer contact your Industry Relationship Manager.