Transcript of quality and service video
Duration: 1 minute 3 seconds
Paul Easto, Wildnerness Scotland:
Quality and service is really important to us at wilderness
Scotland because it’s really at the heart of our business, and in a
very competitive environment, quality and service is what really
makes the difference to the customer. I think it gives us a real
competitive advantage; not just against other businesses in
Scotland, but also against other destinations around the world.
Alistair Hutchison, Camera Obscura and World
of Illusions: ‘So if the staff aren’t giving great quality, we as a
company aren’t giving great quality.
Libby Reynolds, Glamis Castle: People trust a
rating from visitscotland, so that will get them to come to us in
the first place, and it’s important to us that we have 5 stars.
Claire Bruce, Glen Tanar Estate: Service and
quality is incredibly important to my business because I need to
have happy customers who come back again.
Caroline Barr, Glasgow Museums: We’re part of
the Visitscotland grading scheme, we’re part of customer service
excellence, but we’re trying to strive to be better.
Karen Robertson, JAC travel: We work in the
service industry, and there is a lot of competition out there, and
you know, we’re all selling a similar product, so we have to make
sure that the service is really standing out.
Tracy McCafferty, The Famous Grouse
Experience: What makes the real difference to the customer is the
quality of the experience that they get and the quality of the
David Currie, Highland Cottage: If I can’t
deliver quality and service then I shouldn’t be there.