Transcript of quality and service video

 

Duration: 1 minute 3 seconds

 

Transcript

 

Paul Easto, Wildnerness Scotland:  Quality and service is really important to us at wilderness Scotland because it’s really at the heart of our business, and in a very competitive environment, quality and service is what really makes the difference to the customer. I think it gives us a real competitive advantage; not just against other businesses in Scotland, but also against other destinations around the world.

 

Alistair Hutchison, Camera Obscura and World of Illusions: ‘So if the staff aren’t giving great quality, we as a company aren’t giving great quality.

 

Libby Reynolds, Glamis Castle: People trust a rating from visitscotland, so that will get them to come to us in the first place, and it’s important to us that we have 5 stars.

 

Claire Bruce, Glen Tanar Estate: Service and quality is incredibly important to my business because I need to have happy customers who come back again.

 

Caroline Barr, Glasgow Museums: We’re part of the Visitscotland grading scheme, we’re part of customer service excellence, but we’re trying to strive to be better.

 

Karen Robertson, JAC travel: We work in the service industry, and there is a lot of competition out there, and you know, we’re all selling a similar product, so we have to make sure that the service is really standing out.

 

Tracy McCafferty, The Famous Grouse Experience: What makes the real difference to the customer is the quality of the experience that they get and the quality of the delivery.

 

David Currie, Highland Cottage: If I can’t deliver quality and service then I shouldn’t be there.

Delivering for tourism Image of front cover of document VisitScotland activity highlights VisitScotland activity
Working for Us VisitScotland employees Job vacancies at VisitScotland Vacancies
Holidays in Scotland People Link to VisitScotland's Holiday site Holiday Information